Refund & Return Policy
Ridgeline Research — Verified or it doesn’t ship.
Research Use Only
All products sold by Ridgeline Research are intended strictly for laboratory research purposes. They are not drugs, foods, or cosmetics, and are not intended for human or animal consumption, diagnostic use, or therapeutic use. By purchasing, you confirm you understand and agree to this intended use.
Defective or Incorrect Orders
If you receive a product that is damaged in transit, defective, or doesn’t match what you ordered, contact us at ops@ridgeline-research.com within 7 days of delivery with your order number and photos of the issue. We’ll work with you on a replacement or refund.
Verification Disputes
Every batch is verified against third-party COA testing before it ships. If you believe a product you received does not match its published COA, contact us with your batch number and we’ll investigate. Verified discrepancies will be resolved with a replacement or refund at our discretion.
Unopened, Unused Products
Due to the nature of our products and the laboratory research setting they’re intended for, we’re unable to accept returns on opened or used items. Unopened products in original packaging may be eligible for return within 14 days of delivery — contact ops@ridgeline-research.com to request a return authorization before shipping anything back. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Order Cancellations
Orders can be cancelled for a full refund if they haven’t yet shipped. Once an order has shipped, standard return terms above apply.
How Refunds Are Processed
Approved refunds are issued to the original payment method within 5–10 business days of approval. You’ll receive a confirmation email once the refund has been processed.
Questions
Reach out to ops@ridgeline-research.com — we’ll get back to you within 1–2 business days.